For companies with field service technicians, mobile.service represents the ideal solution for handling maintenance, malfunction, rebuilding, repairs and service processes.
This solution can handle order management on a mobile basis, information is transmitted between assembler and company "just-in-time," it is invoiced in real-time and the database of your ERP system is kept up to date daily with mobile.service.
Orders are displayed transparently for any preferred time periods (daily, monthly, etc.), orders, transit and other times are automatically recorded with mobile.service. Also, daily reports can be presented in detail and assessed as well as material catalogs, including photos, managed remotely (mobile).
With the customer's digital signature, all activities are confirmed on site and can be forwarded immediately to the invoicing department.
Basic features:
• Automatically logs tasks and travel times as well as other times • Displays materials catalogue, incl. photos • Displays item details (operating record) • Displays location history • Evaluates daily reports over any user-defined period • Logs accommodation allowances and other allowances • Digital customer signature
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